COMMON QUESTIONS
Harman Stoves
General
What are the benefits to heating with pellets rather than gas/oil/electric heat?
What are wood pellets made of?
What is the best way to store wood pellets?
Do wood pellets go bad?
How do I know which pellet appliance is right for my home?
Can I hook up a thermostat to my pellet appliance? Where should I place the thermostat?
Is my pellet appliance EPA certified?
Maintenance and Troubleshooting
Why does my fireplace glass get dirty so quickly?
How can I clean my fireplace glass?
Where can I get help if my appliance is not working correctly?
How often should I have my fireplace inspected?
How often should I perform maintenance on my pellet stove?
Do I need to hire a fireplace professional?
Is soot buildup on fireplace and pellet stove glass normal?
Is hard buildup in my firepot a problem?
If I find unburned pellets in my ash pan, can I reuse them?
If pellets are feeding into my stove why won’t it light?
Why does my pellet stove keep shutting down?
Why won’t my pellet stove shut off?
Why is my pellet stove so loud?
Installation
How can I find the model or serial number on my pellet stove?
Do I need a chimney to install a pellet stove?
What size vent pipe do I need for a pellet stove?
Can I use an existing vent pipe for a new pellet stove?
Can a pellet insert be installed without an existing fireplace?
Where can I install a pellet stove?
Do I need floor protection or a hearth pad for my pellet stove?
Do I need an outside air kit for my pellet stove?
Do I need a permit to install a pellet stove in my home?
Purchase
Can I buy a pellet stove directly from Harman Stoves?
Where can I find Harman Stoves warranty information?
Operation
Why won’t my pellet stove feed pellets?
Why is my pellet stove flashing?
Where should I put my Harman pellet stove room sensor probe?
How do I start up or shut down my pellet stove?
What happens if my pellet stove is running and loses power?
Why doesn't my pellet stove heat my entire house?
Why does my pellet stove use so many pellets?